Last updated: July 19, 2026
This Cookie Policy explains how Olensys Private Limited ("Olensys", "we", "us", "our"), the company behind TheenkAI, uses cookies and similar technologies on theenk.ai, olensys.com, and the TheenkAI application (together, the "Service"). It should be read together with our Privacy Policy.
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, remember your preferences, keep you signed in, and provide analytics. We also use similar technologies — such as local storage, session storage, pixels, and SDKs — which this Policy covers under the term "cookies."
Cookies may be first-party (set by us) or third-party (set by our service providers). They may be session cookies (deleted when you close your browser) or persistent cookies (remain until they expire or you delete them).
These are essential for the Service to function — they authenticate your session, keep you signed in, secure the platform (e.g., CSRF protection, load balancing, bot detection), and remember your cookie-consent choices. They cannot be switched off through our consent banner because the Service cannot operate without them. The legal basis, where one is required, is our legitimate interest in providing a secure, functioning service.
Examples: session/authentication cookies, security tokens, consent-preference cookies.
These remember your choices (such as language, region, and interface preferences) to provide a more personalized experience. If you disable them, some features may not work as intended.
These help us understand how visitors use the Service — which pages are visited, how users navigate, and where errors occur — so we can improve it. We use Google Analytics (cookies such as _ga, _ga_<container-id>, _gid), which collects pseudonymous usage data including truncated/pseudonymized IP information, device and browser data, and page interactions. Where required, we configure IP anonymization and rely on your consent for these cookies.
You can additionally opt out of Google Analytics across all websites via Google's browser add-on: https://tools.google.com/dlpage/gaoptout
Our checkout is operated by Paddle, our merchant of record. Paddle sets cookies necessary to process transactions securely, prevent fraud, and remember checkout state. These are governed by Paddle's own privacy and cookie policies.
We do not currently use third-party advertising or targeting cookies. If that changes, we will update this Policy and request your consent where required before setting them.
Cookie / Technology | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
Session / auth cookie | Olensys (first-party) | Strictly necessary | Keeps you signed in; secures your session | Session / up to 30 days |
CSRF / security token | Olensys (first-party) | Strictly necessary | Protects against cross-site request forgery | Session |
Consent preference | Olensys (first-party) | Strictly necessary | Records your cookie choices | Up to 12 months |
UI preferences | Olensys (first-party) | Functional | Remembers language, theme, and settings | Up to 12 months |
| Google Analytics | Analytics | Distinguishes visitors | Up to 24 months |
| Google Analytics | Analytics | Maintains session state | Up to 24 months |
| Google Analytics | Analytics | Distinguishes visitors | 24 hours |
Paddle checkout cookies | Paddle | Strictly necessary (checkout) | Payment processing and fraud prevention | Per Paddle's policy |
The exact cookies in use may vary as the Service evolves; this table is representative, and we update it periodically.
Where the law requires it (including the EEA, UK, and other jurisdictions with e-privacy consent rules), we ask for your consent through a cookie banner before setting any non-essential cookies (functional, analytics, marketing). You can accept, reject, or customize your choices, and you can withdraw or change your consent at any time through the cookie-settings link on our website. Withdrawing consent does not affect the lawfulness of processing before withdrawal.
Browser controls. Most browsers let you block or delete cookies through their settings:
Blocking strictly necessary cookies may prevent parts of the Service (including sign-in) from working.
Opt-out preference signals. Where legally required (e.g., for California residents), we honor recognized opt-out preference signals such as Global Privacy Control (GPC) for the browser in which the signal is set. Note that we do not sell personal information or share it for cross-context behavioral advertising.
Do Not Track. There is no consistent industry standard for "Do Not Track" browser signals, so we do not respond to DNT signals at this time, but we honor GPC as described above.
If you interact with a TheenkAI-powered agent embedded on one of our business customers' websites, that customer controls the deployment. Any cookies or similar technologies used in that context are governed by that customer's own cookie and privacy policies. Please direct questions to the operator of the website you are visiting.
We may update this Cookie Policy from time to time, for example when we adopt new tools. We will post the updated version with a revised "Last updated" date and, where required, re-request your consent.
Olensys Private Limited Registered office: Ahmedabad, Gujarat, India Email: support@theenk.ai
